Diversity & Inclusion

Strength in Diversity
Embracing Our Colleagues Strengthens Our Company

Strength in Diversity

At Macy’s, Inc., diversity and inclusion is essential to our culture and core values. As one of the world’s leading retailers for fashion, beauty, and home, we recognize that we are strongest when we are representative of the many communities we serve. We believe that no one should be discriminated against because of their differences, including, but not limited to, age, ability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

Our commitment to diversity and inclusion is embedded in all areas of our business - from our colleagues, suppliers we do business with and community engagements to our customer experience and a marketing platform. Our differences and experiences drive our innovation, which is the source of our competitive edge and sustainability.

Here at Macy’s we are proud of the organization we continue to build. Our diverse and inclusive culture is our guide and it drives our innovation and our commitment to win each and every day for our colleagues, our customers and our community.

Jeff Gennette, Chairman & Chief Executive Officer, Macy’s, Inc.

Our Pillars of Diversity & Inclusion

Our Colleagues

At Macy’s, Inc., we encourage our colleagues to bring their whole selves to work by creating an inclusive work culture to support our company’s core values and to reflect our diverse customer base. We believe that our colleagues contribute individual strengths and their different perspectives are an asset to our company. We cater to a vast marketplace with diverse customers who expect the same diversity in our company.


Across the workforce of Macy's, Inc., women represent more than 75 percent of the company


Female representation across the workforce at or above the manager level in Macy's, Inc.


Minorities represent more than 61 percent of our colleague team


Minority representation across the workforce of Macy's, Inc. at or above the manager level

5 of 11

Women comprise five of Macy’s, Inc.’s diverse 11-member board of directors, which includes two African-American directors and one Hispanic director.

Our Customers

We’re committed to ensuring that every customer is treated with respect and has a warm and welcoming experience in all of our stores. Our Customer Bill of Rights reflects that, and we have processes in place to protect those rights while upholding the highest level of integrity within our stores.

View our Customer Bill of Rights

Our Marketing and Advertising

We recognize and value our diverse customer base, and we make an effort to reflect that diversity in our marketing. For example, we are increasingly using real women in our marketing materials and aim to show diversity across age, ethnicity and body types. We also strive to use marketing styles that are sensitive to individual attitudes and practices.

Our Community Partnerships

Our commitment to diversity and inclusion is reflected in our sponsorship opportunities, volunteer activities and our selection of partners and longstanding relationships with a wide range of colleagues and organizations in the communities we serve.

Our Suppliers

We believe bringing people together with a broad range of perspectives, ideas, and experiences leads to better products and services for Macy’s, Inc. and our customers. Our Supplier Diversity Program is designed to connect more minority, women, veteran, and LGBTQ-owned small businesses to opportunities within Macy’s, Inc., while helping them grow in retail.

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We don’t just strive for diversity and inclusiveness, but live it and breathe it in all aspects of our business. Embracing our differences in culture, race, religion, gender and gender identity, sexual orientation, and age and abilities, drives us to be a more dynamic retailer and sparks the creativity that makes us a leader. We know that our strength as a retailer, employer and community steward thrives when our organization respects and reflects the vast marketplace that we live and work in.

Shawn Outler, EVP, Chief Diversity Officer, Macy’s, Inc.


Employee Resource Groups (ERGs)

Macy’s Employee Resource Groups (ERGs) empower a community whose collective voice fosters an inclusive company culture. Aligned with the strategic direction of the company, these employee-led, company-sponsored groups are committed to excellence in four core focus areas: professional development, giving back, colleague experience and driving business results. Macy’s has chapters of a wide variety of ERGs across the country that serve as the pulse of the organization.

The Workshop at Macy’s

The Workshop at Macy’s

The Workshop at Macy’s is an exclusive retail-vendor development program designed to give select high potential minority- and women-owned businesses the tools to better succeed and sustain growth in the retail industry.

The Workshop at Macy’s was launched in 2011 to foster growth in the next generation of minority- and women-owned merchandise suppliers. Conducted annually, this free program is a foundational element of our commitment to vendor diversity.

With more than 111 vendors who have graduated from the program, The Workshop marked its eighth year in May 2018. The Workshop continues to create a viable pipeline of enterprises that will grow to become successful partners with Macy’s, Inc. and other retailers. The Workshop participants, many of whom describe the experience as “life-changing,” have taken what they’ve learned and grown their businesses to new levels after taking part in The Workshop.

Macy’s, Inc. has averaged $1 billion in minority-, women-, LGBTQ-, and veteran- owned business enterprises purchases over the last four years, including purchases from some of our Workshop at Macy’s graduates.

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Anita Borg Institute

In 2018, Macys.com was recognized for the third consecutive year as one of the Top 25 Companies for Women Technologists by AnitaB.org, which aims to recruit, retain and advance women in technology.

Black Enterprise Wealth for Life

Macy’s was identified as one of the Top 50 Best Companies for Diversity in 2018 by Black Enterprise.

Best Places to for LGBT Equality

Macy’s, Inc. has a perfect score on the Human Rights Campaign Foundation’s Corporate Equality Index, the annual scorecard and national benchmarking tool on corporate policies and practices pertinent to lesbian, gay, bisexual, transgender and queer (LGBTQ) colleagues. The HRC also selected us as one of the Best Places to Work for LGBTQ Equality in 2018.

America’s Top Corporations

In 2018, Macy’s, Inc. was awarded America’s Top Corporation, Gold Level, by the Women’s Business Enterprise National Council for its efforts in advocating and promoting women owned businesses in Macy’s, Inc.’s supply chain.

2016 Champions

Macy’s was named a 2016 MBN USA Champion of Supplier Diversity for its staunch efforts in driving growth in supply chain diversity and inclusion.


Laurene Gandolfo, executive vice president, Home Private Brands; Elisa Garcia, chief legal officer; and Deirdre Connelly, Macy's, Inc. board of directors named among the 2017 50 Most Powerful Latinas in corporate America.


Macy’s, Inc. received the Special Corporate Award in 2017, for its continued support and commitment to the NAACP New York State Conference.

Black Enterprise Wealth for Life

Shawn Outler, executive vice president, chief diversity officer, and Felicia Williams, executive vice president, controller & enterprise risk officer, were named to Black Enterprise’s prestigious “Top 300 Most Powerful Executives in Corporate America” list (Nov./Dec. 2017 issue) for their career excellence and corporate leadership.

Black Enterprise Wealth for Life

Macy’s named one of the 2017 Top Companies for Supplier Diversity in by Black Enterprise.

United States Hispanic Chamber of Commerce

Macy’s named to the Million Dollar Club by the United States Hispanic Chamber of Commerce (2014 through 2017).


Macy's, Inc. recognized by MBNUSA Magazine as a 2017 Champion of Supplier Diversity.


Macy's, Inc. recognized as 2017 Corporation of the Year by the Ohio Minority Supplier Development Council.


2016 MBN USA Corporate 101 recognized Macy’s as one of America’s Most Admired Corporations for Supplier Diversity and a Champion of Supplier Diversity for its staunch efforts in driving growth in supply chain diversity and inclusion.


Macy's, Inc. received the 2015 UNCF President's Award for its support of UNCF as it works to strengthen the pipeline of African American students who go through college and become tomorrow's leaders.

New York Urban League

Macy’s, Inc. received the 2015 Frederick Douglass Medallion, the New York Urban League’s highest honor for individuals and organizations that have contributed in a wide variety of ways to the causes of social justice, education and equality. The medallion was presented at the 50th Anniversary Frederick Douglass Dinner, which pays homage to the annual fundraiser’s namesake while celebrating modern day heroes and companies that embody Douglass’ commitment to equality for all.

Black Journal

Macy’s named a Top Supplier Diversity Program by the Black EOE Journal.

In Action

Macy’s, Inc. actively partners with many non-profits, civic organizations and initiatives that aim to empower and inspire diverse groups in the areas of education, health and wellness, mentoring, and more for men and women of all ages, abilities and religions, as well as African-American, Hispanic, Asian and LGBTQ communities.

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100 Black Men of America

As a proud supporter of The 100, both locally and nationally, Macy’s helps to provide scholarships, educational resources, economic empowerment, mentoring, and health and wellness initiatives, in addition to helping outfit the Jr. 100 Beautillion and supporting their awards gala.

Hispanic Federation

Macy’s has been a long-time partner and supporter of the Hispanic Federation. We look forward to welcoming the youth who participate in the Crear Futuros event in New York City, in addition to supporting other local and national initiatives.

The Trevor Project

A longtime sponsor of the TrevorLive Gala NYC, Macy’s has also been proud to partner and provide volunteer efforts to the national 24-hour confidential hotline for LGBTQ youth to help raise awareness.

PowHERful Foundation

Macy’s, Inc.’s support has impacted more than 1,000 young women from the New York City-area, as well as Starfish scholars from across the country.

Asian American Business Development Center

Macy’s has proudly sponsored AABDC and its Roundtable Summit, which is aimed at attracting outstanding “New Majority” (African-American, Hispanic and Asian) business executives, who come together to generate ideas and provide counsel on business and leadership issues of broad social and economic interest.

Open Style Lab

Members of Open Style Lab join Macy’s colleagues to help collaborate and inform Macy's employees on how to think broadly and create truly inclusive store experiences when designing, marketing, and creating product displays.

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